Privacy Policy

1. Introduction

Controlled Chaos by Amye ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at controlledchaos.biz ("Website") and use our products and services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") contained therein. By using our Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Contact information: name and email address (when you sign up for our free guide, create an account, or make a purchase)
• Payment information: billing details processed securely through Stripe — we do not store your credit card numbers
• Communications: any messages you send us via email at [email protected]
• Waitlist information: email address and product interest when you join a product waitlist

Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and UTM campaign parameters
• Device information: browser type, operating system, and screen resolution
• Cookies: session cookies for authentication and essential website functionality

3. How We Use Your Information

We use the information we collect to:

• Deliver digital products and services you have purchased
• Process payments and send transaction confirmations
• Send you the free 3-Day Reset Guide and related welcome emails
• Manage your membership subscription (The Reset Club)
• Notify you about product launches if you joined a waitlist
• Improve our Website, products, and user experience
• Respond to your enquiries and provide customer support
• Comply with legal obligations

4. Email Communications

When you provide your email address (through a purchase, free guide download, or waitlist signup), we may send you emails related to your transaction, product updates, and occasional promotional content. We comply with the Spam Act 2003 (Cth) and all commercial electronic messages will:

• Clearly identify Controlled Chaos by Amye as the sender
• Include our contact information
• Contain a functional unsubscribe mechanism
• Honour unsubscribe requests within 5 business days

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Please note that transactional emails (order confirmations, password resets) are not affected by unsubscribe requests.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following service providers who assist us in operating the Website:

• Stripe: for secure payment processing
• Email service provider: for sending transactional and marketing emails
• Hosting provider: for website hosting and data storage

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify. We may also disclose your information if required by law, regulation, or legal process.

6. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure authentication via OAuth for user accounts
• Payment processing handled entirely by Stripe (PCI-DSS compliant)
• Regular security reviews of our systems and processes

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Overseas Disclosure

Some of our service providers (such as Stripe and our hosting provider) may store or process data outside of Australia. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to a substantially similar privacy regime.

8. Cookies

We use essential cookies to maintain your login session and ensure the Website functions correctly. We do not use third-party tracking cookies or advertising cookies. Our built-in analytics collect anonymous page view data without using cookies for tracking purposes.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct any inaccurate or incomplete information
• Deletion: request that we delete your personal information (subject to legal obligations)
• Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to make a privacy complaint, please contact us at:

Controlled Chaos by Amye
Email: [email protected]
Website: controlledchaos.biz

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.